Quote SouthStander.com="SouthStander.com"Hi
As your representative I am at the fans forum next Wednesday. Does anyone have anything that they want bringing up?
Interested in anything not 'team' related, but specifically fan experience, season tickets, merchandise, etc.
Add comments below and I will take them with me.
Paul'"
I've got one. Not squad related. And typical of how we operate these days, different to where we were a few years back.
I am often at a few sporting events, for son, daughter, and community events, and speak to a fair few. One issue that was repeated a few times in December from a few disgruntled mums, was the issue with buying the season tickets. With your ticket comes the £10 voucher to spend in the shop.
Four of the mums voicing this was that they specifically bought the season tickets at the ticket office in person, and expected that as it was in person, they would be handed at least their £10 off vouchers there and then. The reason was is that they were also going to buy replica tops for their kids, etc. Yet they were told they could not get their vouchers as they would be sent out later in the pack. Really, wouldn't have been any skin of their nose to just give the vouchers at the counter and not send them out? I can understand the ones online or telephone.
Obviously from the club point of view, it was probably deemed they would spend the money anyway for Christmas, so why give the voucher, as if they wait they might never get used.
i know a lot of the biase will come out defending the club, but just thought it was worth raising this, as it does seem a harsh tactic for that period, for customers who have made the effort to go to the counter personally and purchase season tickets.